Controller and contact
For privacy questions, contact support@seedancecheap.com. SeedanceCheap is an independent creative platform.
Trial abuse protection
Free trials are temporarily paused. New credit-funded requests use Seedance 2.5, 30 seconds, 16:9 at 1280×720; small bars may be present. Existing submitted requests keep their original settings.
What we process
When you use the studio, we process your email address, password-derived hash, session and API key hashes, prepaid balance, video credit count, payment status, prompts, uploaded reference images, generation status, issue reports, output video files, and support chat messages. Support chat requires a signed-in account. For free trials, we store keyed hashes of a normalized email identity and network address to limit repeat signups, plus claim and denial records. Network hashes in claim records are cleared after 31 days; denial records are removed after 90 days. We may process IP and security event data to protect accounts and prevent abuse. Cloudflare Web Analytics measures visits and referral sources. We also keep a broad first-party traffic source and, for our current ads, a fixed image/video campaign label in your browser session and record it with account creation and balance or card-pack selection to understand which channels bring customers. When you select a balance amount or card video pack, we count that intent using a daily pseudonymous hash rather than storing the IP address in our analytics table. Do not include sensitive personal data in prompts.
We process account and generation data to provide the requested service, payment records to administer prepaid credit and meet accounting obligations, and limited security data to protect the service.
Optional character image description
If you choose Describe image in the character tool, we upload your selected picture privately and send it to an AI processor to describe visible character traits. This analysis is optional and starts only after your confirmation. The resulting description is editable; it does not verify a person’s identity or guarantee the same face in a video. We cache one description per private image and description version until the image expires after 24 hours. Removing that uploaded image also removes its cached description. The tool keeps the picture separate from video references: you choose separately whether to attach a picture to a generation. You can use the manual description fields without uploading a picture, and save an approved sheet to your own device. Character tool images and field contents are not included in journey analytics.
Optional journey analytics
If you choose Allow analytics, we record first-party character-planner, cost-calculator, pricing-guide, API-guide, rooftop example and crop-checker link, Genjutsu demo and its recipe and availability links, checkout and studio steps, approved fixed campaign labels when present on that page, request results, optional usable/needs-work feedback linked to your delivered video, broad error categories, and a coarse browser category (embedded app or regular browser). Optional measurements also record approved page and feature labels, foreground page time, active time while interacting within the last 60 seconds, a mobile/desktop category, a country code supplied by our hosting service and broad automation signals when available (such as a hosting-service bot flag or a browser automation flag). An unflagged visitor is not classified as a verified human. These measurements do not capture field values, cursor paths, keystrokes or full URLs. They do not prove a visitor is human or why a visitor left. We use a random journey cookie for up to 24 hours and remember your analytics choice for 180 days. Once you sign in, the journey can be associated with your account so we can connect checkout confirmation and generation delivery. Journey records are deleted after 30 days. We do not record passwords, form contents, prompts, reference images, card details, raw IP addresses, or full browser identifiers in this analytics table, and do not send these events to Meta or another advertising platform. Analytics are optional and do not affect signup, checkout or generations. To stop journey analytics, use the choice buttons on this privacy page; clearing site cookies also resets your choice. Existing transaction and generation records remain necessary to provide the service.
Service diagnostics record server request steps, HTTP outcomes, account source labels and a coarse browser category for up to 30 days to troubleshoot signup, checkout and generation. Anonymous requests are counted without a persistent visitor identity, raw IP address or full user agent. Passwords, card details and form contents are not captured in request logs. Browser journey analytics are not required for these service records; optional analytics choices appear in the studio, checkout and free planning tools. You can use every tool without allowing analytics. Tool events contain action names only, not character descriptions, project inputs or copied text. Approved campaign labels describe a tagged route; they do not prove a recommendation or the cause of a purchase.
How long data is kept
Ready MP4 files are accessible for 48 hours after delivery, then scheduled for deletion. Uploaded reference images and videos are private to your account and expire after 24 hours. Temporary video uploads are then deleted automatically, including uploads attached to waiting requests; a separate one-day storage expiry rule provides a backstop. Upload the video again after expiry. Reference images retain a separate two-day storage safety rule. The owner can review generation history, including your prompt, charge and restoration, timestamps, status checks, supplier error details, customer-facing error, delivered file size and storage fingerprint, and issue reports. Those records may remain after the MP4 expires for service, accounting, dispute, security, and legal purposes. For new video submissions, including requests rejected before a video job is created, we keep the exact submitted prompt, selected reference IDs, account, request time and result in private service diagnostics. Private copies of usable uploaded and submitted reference images are retained for up to 30 days so the owner can investigate generation errors. These records are accessible only through authenticated owner tools; they are not public or advertising data. Diagnostic records and image copies are scheduled for deletion after 30 days. Earlier pre-generation screening records retain only account, time and category, not prompt text, and cannot be reconstructed. Account and transaction records may also need longer retention. Session cookies last up to 30 days. We use essential session and security storage, plus the optional first-party journey cookie described above. Advertising-platform tracking cookies are not used. Support messages are kept for service and dispute handling.
Your choices and rights
Where applicable, you may request access, correction, deletion, restriction, portability, or object to certain processing, and complain to your data protection authority. Contact support@seedancecheap.com for privacy requests.